Privacy Policy

Last updated: November 17, 2025

Sauna Wellness World operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Sauna Wellness World is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. Personal information does not include information that is de-identified or collected anonymously. We may collect or process the following categories:

  • Contact details: name, billing address, shipping address, phone number, email address.
  • Financial information: credit or debit card information, payment details, transaction information.
  • Account information: username, password, security questions, preferences.
  • Transaction information: products viewed, cart activity, wishlist activity, purchases, returns, exchanges, cancellations.
  • Communications: messages or inquiries submitted to customer support.
  • Device information: IP address, browser details, device identifiers, network info.
  • Usage information: interactions with the Services, navigation activity, time spent, and product interest.

Personal Information Sources

We may collect personal information:

  • Directly from you when you visit, create an account, make a purchase, or contact us.
  • Automatically through cookies and similar technologies.
  • From service providers who process information on our behalf.
  • From business partners or other third parties.

How We Use Your Personal Information

1. To Provide, Tailor & Improve the Services

Including payment processing, fulfilling orders, customizing your shopping experience, managing your account, handling returns, and enabling product reviews.

2. Marketing & Advertising

We may send promotional emails, texts, or show ads based on your activity. You may opt out anytime.

3. Security & Fraud Prevention

To authenticate users, secure transactions, detect suspicious activity, and maintain safety.

4. Communicating With You

For customer support, order updates, account notifications, and service announcements.

5. Legal Compliance

To comply with applicable laws, legal requests, investigations, or disputes.

How We Disclose Personal Information

We may disclose information:

  • To Shopify and vendors providing payment processing, IT, shipping, data hosting, analytics, and customer support.
  • To marketing partners for advertising (as allowed by law).
  • With your consent, such as when shipping products or connecting through social media.
  • With affiliates or within our corporate group.
  • Due to business transfers, mergers, bankruptcy, or legal requirements.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes your personal information to provide and improve the Services. Shopify may also use certain data to enable enhanced features, fraud protection, and merchant analytics.

Shopify is responsible for processing of this information in certain circumstances, including responding to rights requests.
For more details, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website
  • Remember your preferences
  • Personalize your experience
  • Analyze website traffic
  • Support advertising and marketing

You can disable cookies in your browser settings, although doing so may impact site functionality.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content of external websites. Review their policies before interacting with them.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If a child has submitted personal information, please contact us so we can delete it.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.

Security and Retention of Information

No system is perfectly secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to operate the Services, maintain your account, fulfill legal requirements, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access / know your personal information
  • Delete certain information
  • Correct inaccurate information
  • Request portability
  • Opt out of sale or sharing for targeted advertising
  • Manage communication preferences
  • Use Global Privacy Control signals (where applicable)

Unsubscribe links will appear in promotional emails.

We may require identity verification before processing your request. Authorized agents may submit requests with proper documentation.

Final Sale Notice

In certain cases where items ship directly from suppliers or manufacturers, products may be final sale with no refunds.
Please review our Return Policy for full details.

Complaints

If you have concerns about how we process your personal information, contact us at the details below. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your data may be stored or processed outside your country of residence.
If transferred outside the EEA or UK, we rely on mechanisms such as Standard Contractual Clauses or other legally recognized methods.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post updates on this page and revise the “Last Updated” date accordingly.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

Email (Preferred): CustomerSupport@SaunaWellnessWorld.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Mailing Address:
Sauna Wellness World (KMMH LLC)
6401 Golden Triangle Dr
Suite 201 #113
Greenbelt, MD 20770 USA

We prefer email communication over phone calls.